Refund Policy

At Dough Maestro's Pizzeria, we take pride in the quality of the food and services we provide at our location in Rome, Italy. Our refund policy is designed to provide a clear and fair process for handling refunds and returns that may occasionally be necessary.

Cancellation Policy

If you wish to cancel your order, you can do so without any charges if the cancellation is made before your order has started to be prepared. Once the preparation of your order has begun, cancellations will no longer be accepted, as we are committed to providing you with the freshest food possible.

Incorrect or Incomplete Orders

If you receive an order that is incorrect, incomplete, or not to your satisfaction, please contact us immediately via our website, meadowwillowbreeze.sbs, or by phone at +39 06 1234 5678. We will work with you to correct the issue, whether it means sending a replacement item or offering a refund.

Refund Eligibility

To be eligible for a refund, you must contact Dough Maestro's Pizzeria within 24 hours of receiving your order. The item you are unhappy with must be returned in the same condition that you received it, uneaten, and in its original packaging, if applicable.

Quality Concerns

If your issue is related to the quality of the food received, please provide as much detail as possible, including a photo if the issue is visible. We strive for excellence, and your feedback is vital to us improving our service.

Refund Processing

Refunds will be processed in the original method of payment within 7 to 10 business days of receipt and inspection of the returned item. The timing for the refund to appear on your statement may vary depending on your bank or credit card issuer.

Non-Refundable Items

Please note that delivery charges are non-refundable. Also, perishable goods such as food cannot be returned if they were delivered in good quality and in accordance with your order specifications.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different one, please go through the refund process for the original item and place a new order for the item you would like instead.

Contact Information

For any questions or concerns regarding our refund policy, please contact us via our website, meadowwillowbreeze.sbs, or by phone at +39 06 1234 5678. Our customer service team is ready to assist you.

Policy Updates

This policy was last updated on March 1, 2023. Dough Maestro's Pizzeria reserves the right to modify or update this refund policy at any time. Changes to the policy will be posted to our website and will be effective immediately upon posting.

Thank you for choosing Dough Maestro's Pizzeria, where we strive to provide you with the best pizza experience in Rome. We look forward to serving you again.